1. Booking and Cancellation Policy
1. Booking and Cancellation Policy
1.1 All bookings are subject to availability and confirmation.
1.2 Booking confirmation will be provided via email or SMS. It is the customer's responsibility to review the booking details and report any discrepancies immediately.
1.3 Cancellation fees apply as follows:
1.4 We reserve the right to cancel or modify bookings in case of unforeseen circumstances, providing a full refund or alternative service where possible.
2. Payment and Pricing
2.1 All prices are quoted in GBP and include VAT where applicable.
2.2 Payment is required at the time of booking unless otherwise agreed upon.
2.3 Additional charges may apply for waiting time, extra luggage, changes to the booking, or special requirements such as pet transport.
2.4 Any additional charges incurred during the journey must be settled immediately upon completion of the journey.
3. Service Provision
3.1 We will endeavour to provide the service as booked, but cannot be held responsible for delays due to traffic, weather, or other circumstances beyond our control.
3.2 The company may contact you to confirm additional details, including but not limited to the exact pickup location, number of luggage items, waiting time, presence of pets, or other relevant information.
3.3 Customers are responsible for providing accurate information at the time of booking. We are not responsible for any issues arising from incorrect or incomplete information.
4. Customer Responsibilities
4.1 Customers must be ready at the agreed pickup time and location. Failure to do so may result in additional waiting charges or cancellation of the booking with no refund.
4.2 Any damage to the vehicle caused by customers or their passengers will be charged accordingly.
4.3 We reserve the right to refuse service to customers who are abusive, intoxicated, or pose a risk to the driver, vehicle, or themselves.
5. Luggage and Personal Items
5.1 We are not responsible for any loss or damage to personal belongings left in the vehicle.
5.2 Customers must inform us in advance of any extra luggage or special items to be transported. Extra charges may apply depending on the nature and quantity of the luggage.
6. Pets
6.1 Pets are allowed only if agreed in advance and must be appropriately contained or restrained during the journey.
6.2 Additional cleaning fees may apply for pet transport.
6.3 The company reserves the right to refuse transport if pets are not appropriately managed or if prior notice was not given.
7. Privacy and Data Protection
7.1 We are committed to protecting your privacy and comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.
7.2 Personal data collected during the booking process will be used solely for the purpose of providing our services and will not be shared with third parties except as required by law or necessary for service delivery (e.g., sharing details with the driver).
7.3 Customers have the right to request access to their personal data, request corrections, or request deletion of their data, subject to legal requirements.
7.4 We use cookies on our website to improve user experience and analyse site traffic. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
8. Cookie Policy
8.1 Our website uses cookies to collect information about how you use our website, which helps us improve our services.
8.2 Cookies may collect information such as browser type, operating system, pages visited, and the time spent on our website.
8.3 You can control or disable cookies through your web browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
9. Dispute Resolution
9.1 We aim to resolve any disputes amicably. If you have a complaint, please contact us as soon as possible to allow us the opportunity to resolve the issue.
9.2 If a dispute cannot be resolved through negotiation, it may be referred to mediation or arbitration as an alternative to court proceedings.
9.3 In the event that legal action is required, all disputes will be subject to the jurisdiction of the courts of England and Wales.
10. Limitation of Liability
10.1 Our liability is limited to the cost of the service provided.
10.2 We are not liable for any indirect or consequential losses, including but not limited to loss of income, business, or profits, arising from the use of our services.
10.3 We are not liable for any delays, interruptions, or failures in the provision of our services due to circumstances beyond our control.
11. Changes to Terms and Conditions
11.1 We reserve the right to modify these Terms and Conditions at any time.
11.2 Customers will be notified of any significant changes to the Terms and Conditions via email or through an announcement on our website. Continued use of our services after any such changes constitutes acceptance of the new Terms and Conditions.
12. Contact Information
If you have any queries or concerns regarding these Terms and Conditions, please contact us at:
Londonor Cars
10 ELLEN STREET, LONDON E1 1PE
(Last updated: 12/08/2024)
